Terms & Conditions

A legal disclaimer

Terms and Conditions of Service — Pawmehome

Definitions
1.1 “Company” means Pawmehome Co., Ltd.
1.2 “Customer” means any natural person or legal entity registered to use the Company’s services.
1.3 “Member” means a Customer who has paid for a monthly or membership plan.
1.4 “Staff” means any person working on the Company’s premises.
1.5 “Pet” means the dog entrusted to the Company for care.
1.6 “Services” include Daycare, Overnight Boarding, Grooming & Spa, Training & Behavior, and any other special services.
1.7 “Website” and “Application” refer to all online platforms through which the Company provides its services.
Pre-Service Information & Operating Hours
2.1 Customers must provide complete personal details: full name, contact number, email, address, and pet information (breed, age, sex).
2.2 Customers must attach a copy of their pet’s rabies vaccination certificate and other required vaccines, all dated within one year of service.
2.3 Customers must disclose any health history, ongoing medications, or chronic conditions. The Company reserves the right to suspend service until all required information is provided.
2.4 Operating hours: Monday–Sunday, 10:00 – 19:00.
2.5 Services outside these hours require advance notice and may incur an extra fee of xxx THB per hour.
2.6 Pets remain the Customer’s responsibility until formally checked in with Staff.
Pet Eligibility Requirements
3.1 Pets must be at least three months old.
3.2 Pets must be fully vaccinated, free of serious communicable diseases, free of open wounds, and not in a contagious state.
3.3 If a pet has a history of aggression or poses a safety risk, the Company reserves the right to decide on a case-by-case basis.
Booking, Scheduling & Payment
4.1 Advance Booking:
• Daycare: at least 24 hours before the service.
• Boarding: at least 24 hours before check-in.
4.2 Payment Methods: bank transfer, PromptPay.
4.3 Payment Policy:
• A-la-carte: full payment due before service.
Cancellations, Changes & Refunds
• No carry-forward of unused days.
• If a Member books but fails to show up or cancel within 1 hour, the full fee applies.
Unneutered Dogs
6.1 Pawmehome accepts both neutered and unneutered dogs.
6.2 Customers accept all risks of pregnancy; the Company is not liable for any resulting pregnancies.
Emergency Medical Care
7.1 The Company partners with a local 24-hour veterinary clinic.
7.2 In an emergency, Staff will notify the Customer immediately and arrange treatment per veterinarian recommendations.
7.3 Staff will attempt to contact the owner within one hour; if unreachable, they may authorize treatment based on the veterinarian’s advice.
7.4 All medical expenses (treatment, supplies, transport) are the Customer’s responsibility. Staff may approve up to 5,000 THB on behalf of the Customer for urgent care; amounts beyond this require Customer consent.
Liability & Insurance
8.1 The Company is liable only for injury or death resulting from Staff negligence.
8.2 The Company is not liable for force majeure (natural disasters, power outages, HVAC failures) or veterinarian-led treatment decisions.
8.3 Personal items (beds, toys, medications) will be cared for but are not insured against loss or damage.
Customer Obligations & Rights
9.1 Customers must supply sufficient food for the pet’s stay; if depleted, the Company will purchase and charge actual cost.
9.2 Customers must report any abnormal pet behavior during service.
9.3 No unauthorized pets may enter or leave the premises.
9.4 Customers must designate at least one emergency contact (with phone number).
9.5 If the Customer cannot extend service, the emergency contact must assume pet responsibility; fees still apply in full.
9.6 Customers must disclose aggressive behavior; the Company reserves the right to refuse or terminate service if the pet poses danger.
9.7 Customers must compensate for any damage the pet causes to third parties or Company property.
Personal Data Protection
10.1 Data is collected and stored in accordance with Thailand’s Personal Data Protection Act B.E. 2562.
10.2 Data usage is limited to service provision, health monitoring, and in-house marketing.
10.3 Data is not shared externally without written consent or court order.
10.4 Customers may request to inspect, correct, or delete their personal data.
Intellectual Property
11.1 All content—text, images, logos, descriptions, articles—on the Website, App, and Company documents is Company-owned.
11.2 Unauthorized copying, modification, or commercial use is prohibited without written permission.
Photo & Video Release
12.1 Customers consent to Company photography and videography of pets for marketing (print and online).
12.2 Use of such media is royalty-free.
12.3 Customers wishing to opt out must notify the Company in writing before service.
12.4 The Company will securely store all media and not disclose personal customer details without permission.
Force Majeure
13.1 Events beyond control (earthquake, flood, war, epidemic) may suspend or modify services without liability for compensation.
13.2 The Company will notify Customers once normal operations resume.
Zero-Tolerance Policy
14.1 Any verbal or physical abuse toward Staff or animals will result in immediate termination of service.
Unclaimed Pets
15.1 If a Customer fails to collect the pet within seven days after the service period and makes no contact, the Company may rehome the pet.
Dispute Resolution
16.1 Parties shall first attempt amicable negotiation.
16.2 Failing that, disputes shall go to arbitration.
16.3 Thai law governs.
Amendments
17.1 The Company may amend these terms at any time by posting updates on the Website and giving at least seven days’ notice.
17.2 Continued use after notice constitutes acceptance of the revised terms.
Contact Information
Address: 321, 56 Soi Nang Linchi 8, Chong Nonsi, Yan Nawa, Bangkok 10120
Phone: 095-286-4664
Email: pawmehome.official@gmail.com